At Manoj Bhati, we aim to provide quality products and services and a clear purchasing experience. This Return and Refund Policy explains the conditions that apply to digital products, paperback books, and professional services purchased through www.manojbhati.com.
1. eBooks and Digital Products
Due to the nature of digital products, eBooks and other downloadable digital content are generally non-refundable and non-exchangeable once the purchase has been completed and access to the product has been provided.
Once payment has been successfully processed and the digital product has been delivered or made available for download, the sale is considered final.
If you experience a technical problem accessing a purchased digital product, please contact us at info@manojbhati.com so that we can assist you.
2. Paperback Books
Paperback books are generally not eligible for returns or refunds unless the product is received damaged, defective, or incorrect.
If you receive a damaged or defective paperback book, please contact us within 2 days of delivery. Where the book has been supplied or fulfilled by a third-party publisher, seller, or distributor, we may assist you with the applicable return, replacement, or refund process.
Information Required for a Book Return
When contacting us regarding a damaged or defective book, please provide the following information:
- Your order number or purchase details.
- A description of the problem.
- Clear photographs showing the damage or defect.
- Any other information reasonably required to review the request.
3. Professional Services
Services offered through or in connection with Manoj Bhati may include web design, IT consultancy, accounting-related assistance, business support, registration assistance, and other professional services.
Refunds for services are not automatically provided. Payment, cancellation, refund, revision, and delivery terms may be agreed separately before the service begins.
Where specific terms have been provided in a quotation, proposal, invoice, contract, email, or other written agreement, those terms will apply to the relevant service.
If you are dissatisfied with a service, please contact us at info@manojbhati.com. We will review the matter and discuss an appropriate resolution based on the agreed scope, work completed, payments made, and circumstances of the request.
4. How to Request a Return, Replacement, or Refund
To request an eligible return, replacement, refund, or adjustment, please contact us at info@manojbhati.com.
Details to Include
Please include the following information where applicable:
- Your name.
- Your order number or transaction details.
- The product or service concerned.
- A clear description of the issue.
- Photographs or other supporting evidence where relevant.
- Any additional information that may help us review your request.
We will review your request and respond according to the circumstances of the purchase and the terms applicable to the relevant product or service.
5. Refund Processing
If a refund is approved, it will normally be issued through the original payment method where reasonably possible.
The time required for a refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
6. Third-Party Products and Fulfilment
Some books, products, or services displayed or referenced on Manoj Bhati may be supplied, published, processed, delivered, or fulfilled by third parties.
Where a third party is responsible for fulfilment, its own return, replacement, cancellation, or refund terms may also apply. Where appropriate, we may assist you in contacting the relevant provider.
7. Contact Us
If you have any questions about this Return and Refund Policy, please contact us using the details below.
Manoj Bhati Contact Details
Manoj Bhati
Website: https://www.manojbhati.com
Email: info@manojbhati.com
